FAQs
Check the Size Guide on the product page before ordering.
Some VYRIN pieces are designed to fit oversized, relaxed or fitted depending on the style, so we recommend checking the individual product description rather than automatically ordering your usual size.
If you're between sizes, check the listed measurements and choose based on the fit you prefer.
Please check sizing carefully before placing your order.
It depends on the piece.
We sell different silhouettes, from oversized hoodies and graphic tees to more fitted pieces. Any important fit information will be stated in the product description.
If a product is intentionally oversized or runs differently from a standard fit, we'll make that clear.
Orders are normally processed within 2–5 business days.
Once your order has been dispatched, you'll receive a confirmation email with tracking information where tracking is available.
During drops, restocks, sales and other high-volume periods, processing may take slightly longer.
Processing time and delivery time are separate.
Delivery time depends on your location and the shipping option selected at checkout.
You'll see the available shipping methods and estimated delivery timeframe before completing your purchase.
Please remember that delivery estimates are estimates rather than guaranteed arrival dates, unless we specifically state otherwise.
As soon as your order is dispatched, we'll send your tracking information to the email address used at checkout where tracking is available.
Tracking can sometimes take a little time to update after dispatch.
If you've received a dispatch confirmation but your tracking hasn't updated for an extended period, contact us with your order number.
First, check your tracking information.
If the parcel is marked as delivered, check around your property, any designated safe place, reception/concierge, household members and neighbours.
If your order is still missing, contact us with your order number and tracking information so the delivery can be investigated.
Please contact us promptly if there is an issue rather than waiting several weeks.
Contact us as soon as possible.
If fulfilment hasn't begun, we may be able to stop the order. Once an order has been processed or dispatched, we cannot guarantee a pre-dispatch cancellation.
For eligible online purchases, this does not affect your statutory cancellation and return rights.