Last Updated: September 2026

Every VYRIN piece is made to be worn, not temporarily ordered, used and sent back. To protect the quality of our products and keep returns fair for every customer, all returns are inspected before any refund is approved.

Please read this policy carefully before placing an order.

RETURNS

For eligible online orders, you may notify VYRIN that you wish to return your order within 14 days of receiving it. After notifying us, the item must be sent back within the applicable return period.

For UK consumers, this reflects the statutory cancellation period for most online purchases: customers generally have 14 days after delivery to cancel and a further 14 days to send the goods back.

A return must be:

• Unworn and unused
• Free from stains, odours, deodorant, makeup, pet hair and other marks
• Unwashed and unaltered
• Returned with all original tags and packaging where supplied
• Free from damage caused after delivery
• Securely packaged for return
• Accompanied by sufficient proof of purchase

You may inspect or try on clothing as you reasonably would in a physical shop. However, where handling goes beyond what is reasonably necessary to inspect an item and causes a reduction in its value, VYRIN may make an appropriate deduction from the refund where permitted by law.

Wearing an item out, removing it for an event or photoshoot, damaging it, washing it, or otherwise treating it as your own before attempting to return it may result in the return being refused or the refund being reduced where legally permitted.

RETURN AUTHORISATION

Please contact VYRIN before sending a return and provide your order number, the item being returned and the reason for the return.

Do not send products to an address found independently online or on old packaging. Returns must be sent according to the instructions provided by VYRIN.

Sending an item back without following the provided return instructions may cause delays in processing.

RETURN SHIPPING COSTS

For ordinary change-of-mind returns, the customer is responsible for the direct cost of returning the item, provided VYRIN informed the customer of this responsibility as required by applicable law.

We strongly recommend using a tracked shipping service and keeping your postage receipt until your refund has been completed.

If an item is faulty, damaged on arrival, incorrect or materially not as described, different rules may apply and VYRIN will comply with its legal obligations.

ORIGINAL SHIPPING COST

For qualifying UK cancellations of an entire online order, any required refund of the original outbound delivery charge will be limited to the cost of our least expensive standard delivery option. If you selected express, priority or another premium service, the additional premium delivery cost does not have to be refunded.

This does not affect remedies available when goods are faulty or incorrectly supplied.

NON-RETURNABLE ITEMS

Unless faulty or otherwise required by law, returns may not be accepted for products that fall within a lawful return exception, including certain personalised or custom-made goods and certain sealed hygiene-sensitive products once unsealed.

Any item specifically identified as personalised, made-to-order or otherwise subject to an applicable cancellation exception will be clearly treated accordingly.

Sale or discounted pricing alone does not remove a customer's statutory rights.

CONDITION INSPECTION

Every return is inspected.

Returning an item does not mean that a refund is automatically approved.

We may document the condition of returned merchandise during inspection. If we reasonably determine that an item has been worn beyond inspection, washed, altered, deliberately damaged or otherwise reduced in value through unnecessary handling, we may make a lawful deduction from the refund where applicable.

We will not use this provision to restrict rights that customers have under consumer law.

REFUNDS

Once your return has been received and inspected, we will process any refund due to your original payment method.

For UK statutory cancellations, required refunds must generally be made within 14 days after VYRIN receives the goods back or receives acceptable evidence that they have been sent back, subject to the applicable rules.

After VYRIN processes a refund, your bank, card issuer or payment provider may require additional time to show the funds in your account. That processing period is outside VYRIN's control.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or you receive the wrong item, contact VYRIN promptly.

Please provide your:

Order number, description of the issue, clear photographs of the product, and photographs of the packaging where relevant.

Do not continue wearing, washing, altering or attempting to repair an item after discovering a fault, as doing so may make it more difficult to determine what caused the issue.

For UK customers, faulty goods have statutory protections separate from ordinary change-of-mind returns. UK consumers generally have a 30-day short-term right to reject goods that do not conform to the contract, and additional repair, replacement or refund rights can apply after that period.

Normal wear and tear, accidental damage, misuse, incorrect washing or care, or damage caused by the customer is not treated as a manufacturing fault.

SIZE & FIT

Customers are responsible for checking the product description and available sizing information before ordering.

Choosing an incorrect size does not make the product faulty. Where a normal return right applies, an eligible item may still be returned within the applicable return period, but it must satisfy the return requirements above.

Repeated ordering and returning may be reviewed where there is reasonable evidence of return-policy abuse, but VYRIN will not restrict statutory consumer rights.

EXCHANGES

VYRIN does not guarantee direct exchanges.

Where exchanges are not offered, customers should return an eligible item under this policy and place a new order for the preferred size or product.

Stock is not reserved while a return is in transit. An item becoming unavailable before you reorder does not create an obligation for VYRIN to restock it.

REFUSED & UNCLAIMED RETURNS

A parcel being returned to VYRIN by a courier does not automatically qualify it for a full refund.

Orders returned because of an incorrect address, refusal of delivery, failure to collect, unpaid import charges or similar customer-related circumstances will be reviewed individually. Any refund and deductions will be handled according to applicable law and the circumstances of the shipment.

RETURN ABUSE & FRAUD

VYRIN reserves the right to investigate suspicious return activity, including:

Wardrobing, returning a different product, deliberate damage, false damage claims, counterfeit substitutions, repeated abusive return behaviour or fraudulent payment disputes.

Where there is reasonable evidence of fraud or abuse, VYRIN may refuse a non-statutory return, restrict future purchases, preserve relevant evidence and take other lawful action.

Nothing in this section removes or limits a customer's statutory rights.

CHARGEBACKS & PAYMENT DISPUTES

If there is a genuine problem with an order, customers should contact VYRIN so we have an opportunity to investigate and resolve it.

Where a payment dispute is opened, VYRIN may provide the payment provider with relevant order records, including tracking information, delivery confirmation, customer correspondence and return records, as appropriate.

A chargeback is not a substitute for returning merchandise where a return is required.

CANCELLATIONS

Contact us as quickly as possible if you wish to cancel an order before dispatch.

We will attempt to stop the order, but we cannot guarantee pre-dispatch cancellation once fulfilment has begun.

If the order has already been dispatched, eligible customers can use the applicable return/cancellation procedure instead.

FINAL NOTICE

By purchasing from VYRIN, you agree to follow the return procedure above and to return merchandise responsibly.

VYRIN will not knowingly accept fraudulent, manipulated or abusive return claims. At the same time, nothing in this policy is intended to exclude, restrict or replace consumer rights that cannot legally be excluded. UK law prohibits businesses from using terms that remove rights relating to faulty or misdescribed goods.