Shipping Policy
Last Updated: September 2026
At VYRIN, every order is prepared and dispatched with care. Once an order has been placed, customers are responsible for ensuring that all shipping information provided is complete and accurate. Please read this policy carefully before ordering.
ORDER PROCESSING
Orders are normally processed within 2–5 business days. Processing time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.
During product launches, restocks, sales, holidays or periods of unusually high demand, processing may take longer.
Once an order enters processing, we cannot guarantee that changes or cancellations can be made. This includes changes to products, sizes, colours, quantities or delivery details.
SHIPPING TIMES
Estimated delivery times are provided at checkout where available. All delivery dates and timeframes are estimates, not guarantees, unless we expressly state otherwise.
Delays caused by couriers, customs, severe weather, strikes, peak-season demand or circumstances outside VYRIN's reasonable control may affect delivery times.
Please do not place an order required for a specific date unless you allow sufficient time for both processing and delivery.
SHIPPING ADDRESS
You are responsible for entering the correct delivery address at checkout.
Before completing your purchase, carefully check your:
- Full name
- House/flat number
- Street address
- City
- Postcode/ZIP code
- Country
- Contact information
If you notice an error, contact us immediately. We will attempt to correct it if the order has not yet been processed or dispatched, but changes cannot be guaranteed.
If an order is returned to VYRIN because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect the parcel, additional shipping charges may apply before the order is sent again.
Original shipping charges may also be non-refundable where permitted by applicable law.
TRACKING
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow time for the courier's tracking system to update. A tracking number may be created before the parcel receives its first physical scan.
Customers are responsible for monitoring their tracking information and making any necessary arrangements for delivery or collection.
DELIVERED BUT NOT RECEIVED
If tracking states that your parcel has been delivered but you cannot locate it, first check:
your property, safe places, reception/concierge, household members and neighbours.
You should then contact the courier where appropriate and notify VYRIN as soon as possible.
A courier marking a parcel as "delivered" does not automatically prevent us from investigating a genuine delivery issue. However, claims will be reviewed individually, and we may request information reasonably necessary to investigate the delivery.
We reserve the right to reject claims that we reasonably determine are fraudulent, abusive or unsupported by the available evidence, subject to your statutory rights.
LOST OR DAMAGED PARCELS
If you believe your parcel has been lost in transit or arrives materially damaged, contact us promptly with your order number and supporting photographs or other relevant evidence.
Do not dispose of damaged packaging or products until the issue has been reviewed, as photographs of the parcel, shipping label and packaging may be required.
Where appropriate, VYRIN may open an investigation with the shipping carrier before issuing a replacement or other resolution.
Submitting a claim does not automatically guarantee a refund or replacement. Each claim will be assessed according to the circumstances and applicable consumer law.
INTERNATIONAL ORDERS
International customers are responsible for checking whether products can legally be imported into their destination country.
International shipments may be subject to customs duties, import taxes, handling charges or other fees imposed by local authorities or carriers. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or VYRIN shipping charge and are the customer's responsibility.
VYRIN does not control customs processing times and cannot guarantee how quickly an international shipment will clear customs.
If an international parcel is refused or left unclaimed because the customer does not pay applicable import charges, any refund due after the parcel is returned may be reduced by costs we are legally entitled to recover.
ORDER CANCELLATIONS
Orders begin processing shortly after being placed.
If you request a cancellation, we will try to accommodate it, but cancellation is not guaranteed once processing has begun.
If the order has already been dispatched, it cannot be cancelled as an unshipped order and any applicable return process must instead be followed.
Nothing in this section limits any cancellation or withdrawal rights you may have under applicable consumer law.
MULTIPLE PACKAGES
Some orders may be shipped in more than one parcel. If this happens, parcels may arrive on different days and may have separate tracking numbers.
Receiving only part of a multi-parcel order does not necessarily mean items are missing.
SHIPPING FEES
Shipping fees are calculated at checkout based on factors such as the destination, shipping method and order.
Unless required by law or otherwise stated in our Returns Policy, shipping charges are non-refundable once the relevant shipping service has been provided.
If a parcel must be shipped again because of an incorrect address, failed collection, refusal or another issue attributable to the customer, the customer may be required to pay the additional shipping cost.
FRAUD & SHIPPING ABUSE
VYRIN reserves the right to cancel, hold or review orders that appear fraudulent, unusually high-risk or connected to previous payment, delivery or chargeback abuse.
We may request reasonable verification before dispatching certain orders.
Attempted fraudulent claims, false non-delivery reports, payment abuse or chargeback misuse may result in future orders being refused.
FINAL NOTICE
By placing an order with VYRIN, you confirm that you have reviewed the information provided at checkout and agree to this Shipping Policy.
We expect customers to provide accurate information, monitor their deliveries and contact us promptly when a genuine problem occurs.
This policy does not exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.